Information Store is not starting – Exchange 2010/2013/2016 – “Service-specific error code 1006“


Information Store is not starting. Hangs in starting state.

“Service-specific error code 1006“

All Databases are offline.


Antivirus is preventing MSexchange Information store to start.


1.Click Start, click Run, type regedit in the Open box, and then click OK.

2.Browse to the following registry subkey:


3.On the Registry menu, click Export Registry File.

4.In the File name box, type virusscan, and then click Save.

NOTE: If you later need to restore this registry key, you can do so by double-clicking the Virusscan.reg file that you saved.

5.In the right pane of the Registry Editor window, right-click the Enabled value, and then click Modify.

6.In the Value data box, type 0 (zero), and then click OK.

7.Quit Registry Editor, and then restart the computer.

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